Raybright Support

With a proven Global Delivery Model, We at Raybright offers the finest post-implementation support for the entire suite of Raybright Products to all its stakeholders globally. We offer our customers a choice of several support packages to meet the specific service needs of their individual organization.

Custom support & empowerment plans can also be developed for Business Alliance partners, to meet the growing demands of their clients and end users. And because of the strong relationships we enjoy with each of our Alliance partners, complete solution support is seamless, regardless of the severity of the issue.

Additionally, through First Click the Support Portal developed by Raybright for innovative service solutions is used by the internal development team, partners, resellers, and end users to log support incidents, file RMAs, as well as track the progress of any support tickets they may have opened.

A Support Environment to Meet Users’ Unique Needs

A comprehensive support solution addresses the unique time needs and Help desk capabilities are a “given” with Raybright implementations

Unlike a traditional corporate help desk, which is typically more suited to logging problems than resolving them instantly, a comprehensive solution will provide the following support capabilities:

• Access to dedicated technicians who are their single point of contact for all technology problems

• Problem resolution standards that focus first on ensuring users accomplish mission-critical tasks, then on resolving their technology problems

• Ongoing project communication and direct-access reporting offering comprehensive call statistics and root-cause problem analysis
Post-Implementation Support Packages Feature:

• Online incident tracking and reporting

• 24x7 support hours that vary with the SLA’s and AMC’s signed with respective stakeholders

• Change Request Management

• Creates Ticketing and Tracking

• Four levels of support which includes via Chat, email, phone, voicemail, onsite

Need information about support Model? email an Raybright Business specialist. sales@raybright.com