BUSINESS PROCESS
OUTSOURCING (BPO) / IT ENABLED SERVICES (ITES)
Business Process Outsourcing (BPO) is the delegation of one or more
IT-intensive business processes to an external provider that in turn
owns, administers and manages the selected process based on defined
and measurable performance criteria. Business Process Outsourcing
(BPO) is one of the fastest growing segments of the Information Technology
Enabled Services (ITES) industry.
Few of the motivation factors as to why BPO is gaining ground are:
- Factor Cost Advantage
- Economy of Scale
- Business Risk Mitigation
- Superior Competency
- Utilization Improvement
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Why Raybright BPO
RAYBRIGHT BPO offers customized business data processing services
that match international standards in terms of precision and timely
execution. The organization has experience in processing large volumes
of data required by major corporate and government organizations.
Our various BPO / IT enabled services includes the following:
More about our BPO Service Offerings:
- Customer Support Services
- Technical Support Services
- Telemarketing Services
- Employee IT Help-desk Services
- Data Entry Services / Data Processing
Services
- Data Conversion Services
- Medical Transcription Services
- Insurance Processing
- Scanning, OCR with Editing & Indexing
Services
- Book Keeping and Accounting Services
- Form Processing Services
- Internet / Online / Web Research
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To discuss how we can help your organization Drop us email at :
sales@raybright.com or
Submit RFP/RQ/RFI
Customer Support Services
Our customer service offerings create a virtual customer service
center to manage customer concerns and queries through multiple
channels including voice, e-mail and chat on a 24/7 and 365 days
basis.
Service Example: Customers calling to check on their order status,
customers calling to check for information on products and services,
customers calling to verify their account status, customers calling
to check their reservation status etc.
Technical Support Services
Our technical support offerings include round-the-clock technical
support and problem resolution for OEM customers and computer hardware,
software, peripherals and Internet infrastructure manufacturing
companies. These include installation and product support, up &
running support, troubleshooting and Usage support.
Service Example: Customers calling to resolve a
problem with their home PC, customers calling to understand how
to dial up to their ISP, customers calling with a problem with their
software or hardware.
Telemarketing Services
Our telesales and telemarketing outsourcing services target interaction
with potential customers for 'prospecting' like either for generating
interest in products and services, or to up-sell / promote and cross
sell to an existing customer base or to complete the sales process
online.
Service Example: Outbound calling to sell wireless services for
a telecom provider, outbound calling to retail households to sell
leisure holidays, outbound calling to existing customers to sell
a new rate card for a mobile service provider or outbound calling
to sell credit or debit cards etc.
Employee IT Help-desk Services
Our employee IT help-desk services provide technical problem resolution
and support for corporate employees.
Service Example: of this service include level
1 and 2 multi-channel support across a wide range of shrink wrapped
and LOB applications, system problem resolutions related to desktop,
notebooks, OS, connectivity etc., office productivity tools support
including browsers and mail, new service requests, IT operational
issues, product usage queries, routing specific requests to designated
contacts and remote diagnostics etc.
Insurance Processing
Our insurance processing services provide specialized solutions
to the insurance sector and support critical business processes
applicable to the industry right from new business acquisition to
policy maintenance to claims processing.
Service Example:
New Business / Promotion:
Inbound/outbound sales, Initial Setup, Case Management, Underwriting,
Risk assessment, Policy issuance etc.
Policy Maintenance / Management:
Record Changes like Name, Beneficiary, Nominee, Address; Collateral
verification, Surrender Audits Accounts Receivable, Accounting,
Claim Overpayment, Customer care service via voice/email etc.
Data Entry Services / Data Processing Services
Service Example:
- Data entry from Paper/Books with highest accuracy and
fast turn around time (TAT)
- Data entry from Image file in any format
- Business Transaction Data entry like sales / purchase
/ payroll.
- Data entry of E-Books / Electronic Books
- Data Entry : Yellow Pages / White Pages Keying
- Data Entry and compilation from Web site
- Data Capture / Collection
- Business Card Data Entry into any Format
- Data Entry from hardcopy/Printed Material into text or
required format
- Data Entry into Software Program and application
- Receipt and Bill Data Entry
- Catalog Data Entry.
- Data Entry for Mailing List/Mailing Label.
- Manu scripting typing in to word
- Taped Transcription in to word.
- Copy, Paste, Editing, Sorting, Indexing Data into required
format etc.
Data Conversion Services
Service Example:
- Conversion of data across various databases on different
platforms
- Data Conversion via Input / Output for various media.
- Data Conversion for databases, word processors, spreadsheets,
and many other standard and custom-made software packages
as per requirement.
- Conversion from Page maker to PDF format.
- Conversion from Ms-Word to HTML format
- Conversion from Text to Word Perfect.
- Conversion from Text to Word to HTML and Acrobat
- Convert Raw Data into required MS Office formats.
- Text to PDF and PDF to Word / Text / Doc
- Data Compilation in PDF from Several Sources.
- E-Book Conversion etc.
Scanning, OCR with Editing & Indexing Services
Service Example:
- High speed Image-Scanning and Data capture services
- High speed large volume scanning
- OCR Data From Scanned page / image
- Scan & OCR paper Book in to CD.
- ADOBE PDF Conversion Services.
- Conversion from paper or e-file to various formats
Book Keeping and Accounting Services
Service Example:
- General Ledger
- Accounts Receivables and Accounts Payable
- Financial Statements
- Bank Reconciliation
- Assets / Equipment Ledgers etc.
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Form Processing Services:
Service Example:
- Insurance claim form
- Medical Form / Medical billing
- Online Form Processing
- Payroll Processing etc.
- Internet / Online / Web Research
Service Example:
- Internet Search, Product Research, Market Research, Survey,
Analysis.
- Web and Mailing list research etc.
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